Services

Support

Turning Complexity into Simplicity

We realise that implementing an ERP system either from scratch or changing over from another system may seem a little daunting but we’ll take responsibility for the whole process starting with a consultation process during which we will analyse your particular needs. We’ll then take you through implementation, start-up, training and, of course, servicing.

Consulting

Consulting

The consulting phase of implementation is for us the most crucial. It is key that we get it right at this stage and that we really get to know what our clients need down to the last detail. Tried and tested worldwide, we find that the SAP ASAP methodology serves us best and we have based our own CompuTec IQ (Implementation Quality) system for our original products on it as well as drawing on our own knowledge and experience.

Our dedicated team of specialists will consult with your project team and individual users from throughout your organization to determine exactly what you and your staff need from our system. We’ll also consider your short and long-term business goals and help you choose solutions that will not only accommodate your future plans but also help you realize them.

The length of this stage depends entirely on how complex your needs are and the range of implementation you require. After we have completed our analysis we will sit down with you to discuss the range of implementation, work schedule and budget and your feedback will be the basis on which we proceed from there.

Implementation

Implementation

In carrying out such detailed consultations we have developed a fairly large and diverse project portfolio, with projects ranging from the extremely complicated involving combining multiple systems to those which were actually quite straightforward as far as ERP systems go. Simply put, we are ready for anything.
Post-consultation, we put together a tailor–made system for the client to give them the exact tools they need. Our project managers oversee each implementation team’s work and keep the customer up-to-date about the progress that has been made and the completion date, giving them the full ability to track and give feedback on our work.
We do understand that implementing a new system can represent a bit of a challenge for our customers so we make every effort to make the transition as smooth and effective as possible, managing the changes with a view to avoiding any downtime in the company.

Integration

Integration

Very often, an important part of the implementation process is integration of SAP Business One and our solutions with other external systems. Every integration implementation is different but that doesn’t necessarily mean that it will be difficult to conduct. Using our wealth of knowledge and experience, we will choose the solutions that we know will allow for a speedy implementation process and will guarantee the information flow between the systems is beneficial for our client. In many cases we apply either the SAP Business One Integration Framework platform or the accessible SAP integrators and cooperate with EDI operators. We also use PowerShell scripts to manage configurations, automate tasks and to help us transfer your data quickly and accurately. You can learn more about integration and the solutions which we apply by clicking on the link below.

Training

Training

Getting used to a new system can be a considerable challenge and so end-users and administrators benefit from a made-to-measure training program as a standard part of any implementation package. The full support on offer to your employees is not only to ease the transition phase though. We also want to teach them to harness the full potential of the new tools at their disposal.

Support

Support

Our maintenance and support service places an emphasis on early detection of any technical complications and removal of any potential causes of malfunction to avoid unscheduled downtime. However, in the unlikely event of a malfunction, we aim to provide immediate system recovery. We discuss the terms and conditions of our technical support service with each customer on an individual basis, matching the level and range of support provided to each business’s work system. We have a dedicated service department with whom our customers have direct contact via various communication channels. Our support portal allows customers to report issues and communicate with and follow the actions of our support consultants until the issue is resolved.

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